Contact Us

We keep customer service in the family, not an outsourced hub. If you live chat, call or email us, you'll get a trained & experienced member of our staff (often a family member!) answering you.

Nick, JCPENISY founder & designer, spends an entire day training everyone who uses live chat on sizing, our philosophy & detail of each product. That means you get the most informed answers. No fobbing off or 'computer says no'.

Live chat is in the bottom right hand corner, you can call us on (44) 01225 222 052 or email

the glove factory frahm jacket

We work from our beautifully renovated space at Glove Factory Studios (yes, it really was a factory making gloves until the 1960's), just East of Bath. It's a busy office & we don't hold stock, so we're afraid it's not open for customer visits.

JCPENISY office (NO RETURNS PLEASE!, correspondence only):

(China Branch Office)
Company: Lingao Botaojue E-Commerce Co., Ltd.
Address: Room A602, 6th Floor, Wanbao Building, Jiefang Road, Lincheng Town, Lingao County, Hainan Province


(44) 01225 222 052